Since the late 1980’s, Jan van Bon has been deeply involved in the development and dissemination of knowledge in the field of service management. He was one of the founders of the Dutch itSMF Chapter, and he set up and managed the global itSMF-International Publication Committee. He organized dozens of conferences, and produced more than 80 books on service management topics, with an international team of thousands of authors and reviewers.
Since 2015 he is an independent expert, and chair of the SURVUZ Foundation. He concentrates on the development of service management architecture, and on the promotion of methods, both in practice and in regular education. Although he is very familiar with the usual frameworks and standards, his views are ‘not the usual’.
"Is There a Future Without Service Management Architecture?"
Architecture provides a set of rules that help taking consistent decisions in the future. It is built on principles. Most organisations apply this approach to application and infrastructure technology. But for service management, we have leaned on practices for the last three decades. The results are clear: many organisations still struggle with the very basics of managing their services, and the Business-IT gap is as large as ever. In this session, the reasons for this astonishing effect will be revealed, as well as the solution that is used in the Netherlands. It will show you how principles & methods allow you to find the hidden treasures behind & beyond ITIL.
REGISTER NOW to attend the itSMF Conference 2018, taking place in Croke Park on 11th September. We are looking forward to a day filled with interesting presentations from local and international IT Service Management experts, as well as plenty of networking opportunities.
Visit www.itsmf.ie/conference to book your place today!
Please email firstname.lastname@example.org to avail of group discounts.