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  VENDOR SERVICES



Xcession Limited

Suite 10234
77 Sir John Rogerson’s Quay
Dublin 2
Ireland
D02 F540

Web Site: www.xcession.ie

Main Contact: +353 1 234 3765

Email: info@xcession.co.uk

Xcession Limited specialises in supporting organisations across Ireland and the UK to improve service performance, quality and efficiency by providing, consultancy, professional services, managed services and support and maintenance for ITSM products.


Our passion is planning, implementing and managing ITSM solutions for organisations, whilst ensuring they can evolve with new technology and innovations.

With highly experienced people, we understand which ITSM software is the best fit for a business, and more importantly, how to maximise its value. We ensure that solutions deliver outcomes efficiently and effectively but also evolve by combining traditional ITIL service management best practice with best of breed products.

Xcession represents the customer, not the technology supplier. In the past, customers have been poorly represented by technology vendors who have a remit to maximise sales of their software.
Their implementation partners are measured on their ability to support their aims and sell more software. Xcession is not tied to a single technology supplier, which enables us to be fair, honest and direct to ensure customers get the best, most appropriate ITSM solution for their needs.

We are experts in planning, implementing and managing ITSM across a variety of toolsets. Our people are the best, most skilled in the business with many years of successful IT Service Management experience globally.

We can help you gain real business value from your ITSM toolset by:


  • Advising on the best technology to fit your needs and supporting you to gain real business value from your ITSM toolset
  • Managing your technology suppliers from a position of knowledge
  • Implementing your ITSM solution or migrating to the best for your business
  • Improving and managing your ITSM solution to increase service performance, speed and cost effectiveness
  • Advising you on how automation tools can help you deliver a greater end user experience for your customers

Advisory

Xcession provides advisory services to help you maximise the value of your existing ITSM implementation or help you plan a new or replacement system. With our vast experience with vendors such as BMC Software, ServiceNow and Cherwell, we can advise you on the best approach to meet your specific needs without the aggressive approach of vendors.

Implementation

Xcession can implement a new ITSM system or improve an existing one, either on premise or SaaS. Our experienced people will deliver your requirements using a structured project lifecycle that will allow you to maximise the value of your software solution (whether that be BMC Remedy IT Service Management, ServiceNow or Cherwell). We will architect, design, construct, test and deploy the most suitable solution in the most efficient and effective manner for your business.

Managed Service

Our niche support team can run your ITSM system or support you to ensure it is running effectively. We can support large enterprise customers directly, or by augmenting an existing service to ensure maximum value is achieved, whilst managing the risks associated with maintaining enterprise class solutions.