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itSMF Member Webinar: Customer Journey and an Agile Mindset to handle Complexity

With customer expectation changing rapidly and an increasing demand for better digital products and services organisations need to find new ways to work and organise themselves to be able to deliver customer value more frequently.

To manage this, there is need for change in mindset in management and a strategic leadership decision. This seminar is directed to curious leaders who want to support customer focus.

Mia will walk us through trends and strategies in how to organise and lead customer-focused product organisations in a way to enable brain power in cross-functional and autonomous teams that faster can deliver products and services that creates expected business impact.

Mia will also show models for how organisations can work structured with innovation and customer focus to choose to become a shark and not a snail, and real examples from this type of transformation from different types of businesses and organisations.

Speaker profile: Mia Kolmodin

Mia is the founder, and member of the board at Dandy People. She accelerates the growth of people and businesses by creating new capabilities and energy by  Coaching, Training, and Mentoring in Agile ways of working and mindset.

Mia is an Enterprise Agile Coach, Facilitator & Trainer. She specialises in product management, product ownership, Lean UX, Lean Startup, leadership & organisation design.

She is a learning designer & speaker, and co funder of & Dandy People.

Please note that this webinar will take place on the Zoom platform.

Members – book your place at this event for the special price of just €25.00  Free

Membership means more than saving on events. You can also network with like-minded professionals, and gain recognition of your experience and expertise. Learn more about membership benefits.

Members' price:


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20th Aug (Thu)


Begins at 12:00 and ends at 13:00


  • Price:

€25.00   –   Non-members register here >>

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