This entry-level 3-day course provides an excellent introduction to the latest version (version 3) of the IT Infrastructure Library (ITIL®).
It covers all of v3 Lifecycle, including Service Strategy, Design, Transition, Operation and Continual Service Improvement.
It also provides the opportunity to gain a highly respected, and valuable industry recognised qualification. The course duration is 3 days, with the formal examination scheduled for the afternoon of day 3.
This course is run in partnership with IT Knowledge Partners, and is delivered by Trigraph.
Who Should Attend:
This course is suitable for all levels of IT Staff.
It is a non-technical course and is suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.
It is especially beneficial for those individuals who have responsibility for designing and / or implementing Best Practice solutions for IT Service Management.
This course is suited for anyone who wishes to develop his or her career by attaining a formal qualification in IT Service Management (and who might wish to go on and study for higher level qualifications in this field).
Attendance on this course will enable participants to:
Exams & Qualifications:
The examination board is the Information Systems Examination Board (ISEB), which is a part of the British Computer Society (BCS)
The qualification gained is the internationally recognised ISEB Foundation Certificate in ITIL®
The examination is a one-hour 40 question multiple examination (65% required to pass).
ITIL® is a Registered Trade Mark of AXELOS Limited.
If for any reason you need to cancel your place on this course, please ensure you are aware of our cancellation policy.
Members – book your place at this event for the special price of just €875.00 €787
Membership means more than saving on events. You can also network with like-minded professionals, and gain recognition of your experience and expertise. Learn more about membership benefits.
Members: Book Here