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The Gibson Hotel, Point Square, D1    
Friday, 20th September 2019

Annual IT Service Management Conference
hosted by itSMF Ireland

View 2019 Conference Photos

Register here

Conference Theme:


The theme of this year's conference is Service Management in the Digital Age. We have a range of engaging speakers sharing their experience of digital transformation and what it means for service organisations, managing cloud services, keeping the lights on through the transformation journey, delivering a consumer like service experience in your own organisation and self service and automation in service management. There will also be interesting discussions on the people related aspects of change. As usual, we will have a mix of industry thought leaders and service management practitioners on the agenda.

The Annual IT Service Management Conference hosted by itSMF Ireland provides a forum for IT Service Management professionals to exchange views, share experiences and participate in the development and promotion of best practice, and standards of ITSM.

A wealth of knowledge, application and lessons learned

Another worthwhile day listening to itSMF war stories and experiences on their journeys with service management

The conference covers the business interests of as many IT professionals as possible, developing a growing portfolio for those services, increasing awareness for the field of ITSM, amongst many others.

2019 Speakers

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Check back regularly for updates to our 2019 Annual Conference.

Conference Agenda




Read Synopsis

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Non-member rate includes a year’s membership to itSMF.

Members rate - €165

Non-members rate - €330

ITSMF-members:    Book here

Sign in to claim your member discount

Who should attend?

itSMF Ireland is a not-for-profit organisation affiliated to itSMF International, a global membership organisation, established to promote and develop best practice in IT Service Management.

Since 1991, itSMF Ireland has been a prominent player in the on-going development and promotion of IT Service Management best practice, standards and qualifications.

Previous roles representing their organisations included:

  • IT Service Managers
  • Heads of IT
  • Help Desk Managers
  • Customer Service Managers
  • Project Managers
  • Members of itSMF Ireland and many more

2019 Sponsors

Sponsorship Opportunities

Be a sponsor of Ireland’s only IT Service Management conference and workshops, where ITSM professionals gather to share and discuss how to manage and deliver better services to our customers.

The National IT Service Management Conference is Ireland’s only IT Service Management conference, making your sponsorship all the more meaningful.


As a sponsor of the conference, you will have the opportunity to exhibit your products and services, participate as a speaker/ panellist, share your views on the challenges IT Professionals face in providing excellent IT services and show what your company can provide to achieve agile projects, effective KPI’s and long-term goals.

To discuss Sponsorship and Exhibition Opportunities, contact us at: or on
01 237 7720

Leave your contact details to explore our partnership opportunities.

Conference Venue

The National IT Service Management Conference will be held on Friday, 20th September 2019, at:


The Gibson Hotel
Point Square
Dublin 1
  +353 (0)1 681 5000
View Directions Here

Gibson Hotel