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  ABOUT itSMF Ireland

itSMF Board

The current itSMF Ireland Board members are as follows:

Colm O'Shea
(Chair)

Colm is European Support Services Manager at Irish Life/Canada Life. He holds a BSc (Hons) from Trinity College, Dublin, in Business and IT, and IT and Financial Services. colm.oshea@itsmf.ie

Susan Toland
(Vice Chair)

Currently the Service Engagement lead within the Technology Operations SIAM team at AIB. Susan has over 20 years' experience in Service Management and Project Management across financial services and telecoms sectors. She holds ITILv3, ISO/IEC 20000 Consultant/Auditor and PRINCE2 qualifications.

Padraig Farrell

Padraig Farrell has been working in the IT industry for over30 years. In that time he has worked in software development, project management and service management. His particular interest is in service management and is a member of the management committee of itSMF Ireland. Among his qualifications is an MSc in Project Management from the Smurfit business school UCD.

Brid McGrath

Service account manager at ESP Global services, with over 20 years service management experience primarily in Operations, CSI and service Delivery Management. Brid holds a BSc(Hons) in IT from DCU and most recently qualified to ITIL Expert level.

Caroline Feeney

Currently the IT Capacity Manager in AIB with 20 years’ experience in Service Management across Financial Services. Caroline holds a BSc (Hons) in Information Technology from DIT and a BSc in Computing from LYIT. Caroline also holds ITILv3 qualifications and a Teachers Diploma in Information Communication Technology.

Edward Mountaine

Currently the National Change Manager in Health Service Executive within the Service Transition function of the OoCIO. Edward has over 20 years’ experience in Service Management in the health sector. He holds all ITILv3 intermediate qualifications.