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Name DANU Technologies
Address Block 3
* Blackrock Business Park
* Blackrock
* Dublin
Main Contact Niall Halpenny
Email niall.halpenny@danutech.com
Web Site http://www.danutech.com


Description

DANU provides innovative solutions to improve the business performance of enterprise organisations.

As a BMC Software partner, DANU offers the full range of BMC's ITIL-aligned Business Service Management suite, including ITSM solutions Remedy and Service Desk Express.

At DANU, we know what it takes to integrate & align software with the business processes of a complex organization. We apply our 10 year proven reputation in systems integration, support and technology consulting to ensuring that BMC's world - class software solutions are delivered to the highest of standards.


Services

DANU deploys ITIL - aligned platforms for IT organizations to manage services across the full business lifecycle - from service definition through automating service requests, configuring and deploying services automatically and providing proactive support when issues arise.

IT Service Management:
- Service Desk (Incident & Problem Mgmt)
- Service Request - Identity & Knowledge Mgmt
- Change, Release Mgmt
- Asset Configuration Mgmt

Service Automation:
- Policy based provisioning & configuration
- Client, Server & Network automation

Service Assurance:
- Performance, Availability & Capacity Mgmt
- Event & Impact Mgmt
- Application Problem diagnosis & resolution
- Job Scheduling & Workload Automation

IT Business Management:
- Service Cost, Demand & Resource Mgmt
- Budget, Supplier & IT Controls Mgmt


Consulting

DANU provides a range of services to support organizations in their adoption of ITIL and ISO/IEC 20000. These range across the lifecycle to include Service Strategy, Service Design, Service Operation, Service Transition and Continual Service Improvement.
DANU provides expert consulting, project management, deployment and support services to underpin the adoption of ITSM software solutions.
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