This presentation will look at how the international standard for service management, ISO/IEC 20000-1 can be used with the well known service management framework, ITIL4.
POINTS
Online
POINTS
University of Limerick
This presentation will look at how the international standard for service management, ISO/IEC 20000-1 can be used with the well known service management framework, ITIL4.
POINTS
Online
Online