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Welcome to the Irish Chapter of the IT Service Management Forum

The itSMF is the only truly independent and internationally-recognised forum for IT Service Management professionals worldwide. This not-for-profit organisation is a prominent player in the on-going development and promotion of IT Service Management Best Practice, standards and qualifications and has been since 1991

Our objectives are to:
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* * * To develop, accumulate, and disseminate knowledge and best practices of the IT Service Management and related areas
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* * * To encourage the growth, standardisation and recognition of IT Service Management throughout the Irish IT industry
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* * * To provide our membership with a forum that enables them to exchange and share their views and experiences on the IT Service Management and related areas
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* * * To provide a range of services that can maximise IT business value for our member organisations
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* * * To be an active member of itSMF International
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ITIL eNewsletter
The second edition of the ITIL eNewsletter has been published		 1
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Vodafone Ireland - Their IT Service Management Transformation Journey

We are pleased to announce our next event which will take place at the Lansdowne Rugby Club, Lansdowne Road, Dublin 4 on Wednesday 13 June 2012.

Our vice chairman, Fran Davern will deliver a short presentation entitled "A standards based approach to IT Governance"

Our guest speakers are Shane Gaffney, Danny Tangney and Elias Escobedo Baez from Vodafone Ireland.

Learn about Vodafone's transformation journey towards IT operational excellence by embedding customers at the heart of their services, achieving a staggering 126% improvement in service quality with18 months.

By defining a service model and aligning its people, process and technology, IT operations refocused from managing technology to managing services, yielding strong improvements in operational KPI's, service performance and customer satisfaction.
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